Terms and Conditions

Who we are

This website, krishenkhanna.in, is operated by Krishen Khanna Art LLP, a limited liability partnership registered in India, with its registered office at Second Floor, 1/34, Pvt No. 202, Old Rajendra Nagar, New Delhi 110060. Our office is at 102, Rectangle One, D-4, District Centre, Saket, New Delhi 110017. In these terms, we, us and our mean Krishen Khanna Art LLP. You can reach us at info@krishenkhanna.in or on +91 11 4208 3014.

These terms, together with our Privacy Policy, Refund and Cancellation Policy and Shipping Policy, apply to every purchase made through this website. By placing an order you agree to them.

What we sell

We sell limited-edition prints on canvas of works by the artist Krishen Khanna. Each print is made in a fixed edition, and its size and edition size are stated on the product page. Every print is produced by Krishen Khanna Art LLP and is signed and numbered within its edition (for example 7 of 75).

The same editions may also be offered through authorised galleries. The edition size is shared: prints sold there count towards it, and edition numbers run in order across every seller. Once an edition is sold out, no further prints of that work are made. Original paintings, works on paper and sculptures are not sold online: to ask about acquiring one, write to us through the Contact page or at info@krishenkhanna.in.

The watches and the jewellery shown in the Shop are sold on enquiry, on terms agreed with each buyer.

Placing an order

Adding a print to your cart does not reserve it. When you continue to payment, the print is held for you for 15 minutes and the payment window closes when the hold ends; starting a new checkout with the same email address releases an earlier hold. Because the editions are shared with authorised galleries, a print can occasionally sell out there while you pay; if that happens we will not confirm your order and will refund you in full.

Your order is confirmed when Razorpay has captured your payment. We then email you a confirmation with your order number and your tax invoice; your order page shows the same.

We may cancel an order, even after confirmation, if the print is no longer available, if its price or description was shown incorrectly, or if we reasonably suspect fraud. We will tell you by email and refund the full amount to your original payment method. We never charge you for cancelling an order.

Prices and taxes

All prices are in Indian Rupees and are listed exclusive of Goods and Services Tax (GST). GST is added at the applicable rate (5% on prints, 18% on watches and 3% on jewellery) and is shown separately on your tax invoice (GSTIN 07ABCFK8052B1ZM). The amount you pay, GST included, is the total shown when you continue to payment; that amount is fixed for your order. Delivery within India is complimentary and insured, as set out in our Shipping Policy. We may change prices at any time, but changes do not affect orders that have already been confirmed.

Payment

Payments are processed by Razorpay through Razorpay Checkout, by card, UPI, net banking or wallet as offered at the time. We charge no fee for any payment method, and there are no recurring payments. Your card number, CVV and UPI PIN are entered directly with Razorpay and are never seen or stored by us. We keep only the Razorpay order and payment identifiers and the payment method type, which we need to match payments to orders and to process refunds. If you have a problem with a payment, write to us first; you can also contact Razorpay, our payment service provider, at razorpay.com/support, and for a card payment you did not authorise or an order we did not fulfil, you can ask your card issuer for a chargeback.

If money is debited but you do not receive an order confirmation, write to us at info@krishenkhanna.in with the transaction reference and we will trace the payment. If we received the payment but could not confirm your order, we refund it in full. If the payment did not reach us, your bank must reverse it: for card and UPI payments the Reserve Bank of India requires this within 5 days of the payment, and your bank must compensate you for each day of delay after that.

Intellectual property

All artworks, photographs and text on this website are protected by copyright and belong to Krishen Khanna, Krishen Khanna Art LLP or the photographers and authors credited. Buying a print makes you the owner of that physical print, which you may display, sell or give away; it does not transfer copyright. You may not copy, scan, reproduce, adapt, print onto other products, mint as a digital token or otherwise commercially use the image without our written permission.

Colour

Colours vary between screens. Small differences in colour, tone and texture between the screen image and the print, or between impressions within an edition, are inherent to printing on canvas and are not defects.

Your responsibilities

You must be at least 18 to buy from this website and must give us accurate contact and delivery details. We are not responsible for delays or losses caused by incorrect details you supply.

Liability

To the extent permitted by Indian law, our total liability for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential losses. Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 that cannot be limited by agreement.

Complaints

Write to our Grievance Officer, Ananay Makkar (Consultant), at info@krishenkhanna.in or call +91 11 4208 3014, quoting your order number if you have one. We will acknowledge your complaint within 48 hours with a complaint reference number, which you can quote to ask about its status, and resolve it within one month of receiving it.

Governing law

These terms are governed by the laws of India. Subject to the next sentence, any dispute will be subject to the exclusive jurisdiction of the courts at New Delhi. Nothing in this clause limits your right, as a consumer, to file a complaint before the Consumer Commission where you live or work under the Consumer Protection Act, 2019.

Changes

We may update these terms; the version in force when you place an order applies to it.