Shipping Policy

Where we ship

We ship throughout India to PIN codes served by our courier partners; if yours is not served, we will contact you to arrange an alternative.

Shipping cost

Delivery to every address in India is complimentary and insured.

Dispatch time

Every print is inspected before it leaves us. Prints are dispatched from New Delhi within 7 to 10 business days of your order confirmation. Business days are Monday to Friday, excluding public holidays in Delhi. If we expect a longer delay, we will email you a revised date, and you may cancel for a full refund.

Delivery time

Within India, delivery usually takes 3 to 7 business days after dispatch: metro cities are at the faster end, while remote areas, the North-Eastern states, Jammu and Kashmir, Ladakh and the island territories may take longer. These are estimates; weather, strikes and other events beyond our control can cause delays.

Tracking

When your print is dispatched we email you the courier’s tracking number and a link to follow it. If you have not received a tracking email within 10 business days of your order confirmation, check your spam folder and then write to us.

Delivery

Please check your address and phone number at checkout; the courier will call the number you give. You can change the address by emailing us before dispatch; after dispatch a parcel cannot be redirected. If delivery fails, see “After dispatch” in our Refund and Cancellation Policy.

On arrival, inspect the packaging and, if it is damaged, tell the courier and photograph it. Open the parcel within 48 hours and report any damage to the print within 48 hours of delivery. Responsibility for the print passes to you when it is delivered to the address you gave us.