Refund and Cancellation Policy

Cancelling before dispatch

Email info@krishenkhanna.in with your order number and the word “Cancel” in the subject line. If the print has not yet been dispatched, we will cancel the order and initiate a full refund to your original payment method within 3 business days; it usually reaches your account 5 to 7 business days later. Prints are normally dispatched 7 to 10 business days after your order is confirmed, so please write as soon as possible.

If we cancel your order ourselves, you receive the same full refund.

After dispatch

Once a print has been handed to the courier, you can no longer cancel the order, except as set out under “Defective, not as described or late” below. If you refuse delivery, or the parcel comes back to us because the address was incomplete or nobody could receive it, we will contact you: we can re-deliver it at your cost, or cancel the order and refund the full amount.

Damaged in transit

If the packaging or the print arrives damaged, email us within 48 hours of delivery with your order number and photographs of the packaging, the courier label and the damage, and keep the packaging until we reply. Claims made later may not be accepted.

We will replace the print from the same edition (a replacement carries the next available number) or, if none is available, refund you in full. We arrange and pay for collection of the damaged print, which must be returned to us.

Wrong or missing items

If you receive the wrong print, or something is missing from your order, tell us within 48 hours of delivery and we will put it right at our cost.

Defective, not as described or late

If your print is defective, differs from its description on the product page (for example in its title, edition details or size), or is delivered later than the times in our Shipping Policy for a reason within our or our courier’s control, email us with your order number and photographs. We will collect it at our cost and, as you prefer, replace it from the same edition if one is available or refund the full amount within 30 days of your request. The small differences in colour and texture described in our Terms and Conditions are not defects.

No returns for change of mind

We do not accept returns or exchanges because you have changed your mind, because the colours look different from your screen, or because the print does not suit its space: each print belongs to a limited edition and is allocated to its buyer, and a returned print cannot be sold as new. Please check the size, edition details and images before buying; we are happy to answer questions and send more photographs.

How refunds are paid

Refunds are made only to the original payment method, through Razorpay, and usually appear 5 to 7 business days after we initiate them. If a refund has not arrived within 10 business days, email us and we will send you the Razorpay refund reference to follow up with your bank. If you were charged twice for one order, email us both transaction references and we will refund the duplicate.

How to raise a request

Email info@krishenkhanna.in with your order number (it begins with KK-), the email address used on the order, what you would like us to do, and any photographs. We acknowledge every request within 48 hours with a reference number you can quote to follow it up, and resolve it within one month of receiving it.

Your legal rights

Reporting promptly helps us put things right, but a later report of a defect, a wrong print or a late delivery does not take away the rights you have under the Consumer Protection Act, 2019 or other applicable Indian law. Nothing in this policy limits those rights.