Privacy Policy

Introduction

This policy explains what personal information Krishen Khanna Art LLP collects through krishenkhanna.in, why, who receives it and how long we keep it, in line with India’s Digital Personal Data Protection Act, 2023. We may update it; the date at the top shows when it last changed.

What we collect

When you place an order: your name, email address, phone number and delivery address; the prints you ordered and the amount paid; and the order and payment identifiers that Razorpay gives us, with the payment method type (for example card or UPI). We never receive your card number, CVV, UPI PIN or bank login.

When you use the contact form or email us: your name, email address, subject and message.

Automatically: our hosting provider keeps standard server logs (IP address, browser and pages requested) for security, and counts visits without cookies (see Cookies and tracking). To prevent fraud and abuse, we keep a salted one-way hash of your IP address, rather than the address itself, with each order, and use similar hashes (of your IP address and, for the contact form, your email address) in counters that are deleted within two days.

We collect nothing else; there are no accounts on this website.

Why we use it

To process and deliver your order, send confirmations and shipping updates, issue invoices, answer your messages, process refunds, prevent fraud, resolve disputes and meet our tax and accounting obligations under Indian law; and, from visit totals that cannot identify you, to see which pages and prints people look at, so we can improve the website. We do not send marketing emails and do not use your information for automated decision-making.

Who we share it with

Only with the service providers we need, and only what each one needs: Razorpay, which processes payments under its own privacy policy (we pass it your name, email address and mobile number to fill in its payment form and, of what it sends back, keep only the identifiers above); Vercel, a company based in the United States, which hosts the website and runs our server code in its Mumbai region and counts visits, and whose server logs and visit statistics may be kept outside India; Supabase, which stores our order database in its Mumbai region; Resend, a company based in the United States, which sends our emails and delivers contact form messages from its Tokyo region and may store them outside India; our email provider, which hosts our info@krishenkhanna.in mailbox, where order notifications, invoices and contact form messages arrive; our accountant, who receives order and invoice records to prepare our tax returns; and our courier partners, who receive your name, phone number and address to deliver your print.

The map on the Heritage Walk page loads images from Esri’s ArcGIS servers, so Esri receives your IP address, under its own privacy policy.

We may disclose information where the law requires it, or to establish or defend legal claims. We never sell or trade personal information or share it with advertisers.

Cookies and tracking

This website sets no cookies and uses no advertising trackers. Your cart (only the prints and quantities you chose) is kept in your browser until you complete a purchase or empty it, and the order page keeps your order reference in the browser tab until you close it. When you pay, Razorpay’s checkout, loaded from Razorpay only at that point, may set its own cookies and store its own identifiers in your browser.

We count visits with Vercel Web Analytics, which also sets no cookies and stores nothing on your device. For each page you open it records the page address (without any order reference or other details after it), the website that sent you, your approximate location, and your browser, operating system and device type (with their versions). To tell visitors apart it uses a code made from your request that changes every 24 hours, so it cannot follow you from one day to the next. We see only totals, from which you cannot be identified.

How long we keep it

Order records, including your name, address and invoice, are kept for 8 years from the date of the order, because Indian law requires us to keep our accounts and tax records for that long. If a checkout is never paid for, your personal details are deleted from our order records after 30 days. Contact form messages are not stored on the website: they arrive by email at info@krishenkhanna.in, where we keep them for up to 24 months. Server logs are kept for the short period set by our hosting provider, visit statistics (which cannot identify you) for as long as Vercel keeps them, and Razorpay keeps payment records as its own regulations require.

How we protect it

Payment details are entered only on Razorpay’s checkout, never on our systems. All traffic to the website is encrypted. If a breach affects your information, we will tell you as the law requires.

Your rights

You can ask what information we hold about you and who we have shared it with, ask us to correct, complete or update it, or ask us to delete it, except where the law requires us to keep it (for example, the tax records of a completed order). You can withdraw consent for anything that depends on it, and you can nominate someone to exercise these rights for you if you die or become unable to do so. Email info@krishenkhanna.in from the address used on your order; we respond within 30 days. Privacy requests are handled by our Grievance Officer, Ananay Makkar (Consultant). If we have not resolved your complaint, you can also complain online to the Data Protection Board of India once the complaint provisions of the Digital Personal Data Protection Act, 2023 come into force in May 2027.

Children

This website is not directed at children and we do not knowingly collect information from anyone under 18; if you believe a child has given us personal information, contact us through our Contact page and we will delete it.

Contact

Krishen Khanna Art LLP. Registered office: Second Floor, 1/34, Pvt No. 202, Old Rajendra Nagar, New Delhi 110060. Office: 102, Rectangle One, D-4, District Centre, Saket, New Delhi 110017. Email: info@krishenkhanna.in. Phone: +91 11 4208 3014.